We accept returns within 15 days from delivery. In case you are returning one of our items for any reason, please specify whether you want it replaced with another product or if you want to get a refund. In any case our customers must return the eldr product in the original packaging and in the original state.
In case you need to return a purchase, please send an email containing at least order number, your name and contact information and a description of the reason for your return. The return and exchange is free of charge.
Returns must be marked “RETURN” and sent to our warehouse address:
DK – 8870 Langaa
Return for different size
If the size is available, we will always help you to exchange the purchased product to another size. As soon as we receive your returned product, we will ship your requested new product. Please check if the desired size is available on eldrapparel.com, and should the requested size not available after all, we will contact you directly.
Should one of our product not live up to our customers’ expectations, we would of course like to know so. Dissatisfaction and complaints related to normal or excessive usage and wear will not be taken into consideration.
We receive and review all complaints within the first 24 months according to present Danish legislation.